The Hong Kong Export Credit Insurance Corporation (ECIC) is Hong Kong's export credit insurer and can protect you against risks of non-payment for exports of goods and services. Established in 1966, ECIC's total liabilities in respect of its contracts of insurance are fully guaranteed by the Government.

This webpage is meant for your general guidance. It tells you what standards to expect from ECIC when making enquiries on the followings :

The webpage also advises you what to do if you wish to comment on or complain about the services you receive.

All services are available from ECIC's office at 2nd Floor, Tower 1, South Seas Centre, 75 Mody Road, Tsimshatsui East, Kowloon, Hong Kong.

Office hours are 9:00 a.m. to 5:45 p.m. from Monday to Friday.

ECIC staff may also be contacted by:

ECIC is committed to meeting the needs of the exporting community in Hong Kong by helping exporters to contain the risks associated with exporting activities.

With the exception of stamping of individual declarations brought in person to ECIC's office, which will be stamped within 5 minutes, this performance pledge covers services which take longer time to provide. Where the performance standard is expressed as turnaround time in clear working days, it refers to the number of working days, not counting the day of receipt.

These standards are displayed in ECIC's public reception area and distributed to all policyholders. Further copies are available on request. They are kept under continual review to ensure that the best service is provided to all users of ECIC's services.

Information and statistics relating this performance pledge is submitted to the Secretary for Commerce, Industry and Technology at a six-month interval.

ECIC is committed to providing an efficient, courteous and professional service in a clean and business-like environment.

ECIC welcomes your advice, comments or suggestions on the way in which these services are provided or can be improved. If you feel that any service has not been up to standard or if you want an explanation or just wish to know more about ECIC's facilities or services, please contact the following officers:

ECIC will reply to all written or oral complaints within 10 days. An interim reply will be made in respect of complicated matters which may take longer time to resolve.

If you feel that your case has not been dealt with adequately, you can write to the Commissioner, ECIC at 2nd Floor, Tower 1, South Seas Centre, 75 Mody Road, Tsimshatsui East, Kowloon.