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HIGHLIGHTS OF
THE YEAR

Insured business reached         Total reserves

$111,570                      $2,115.95
million
                                   million
Over 110 insured markets
                          Target turnaround time for
                          settlement of claims payment

                          below $500,000

                          was shortened from

                          6 to 5 days,

Gross claims amounted to

$57.54                    target turnaround time
million
         $                for settlement of claims

                          payment of $500,000
                          or above was shortened
                          from 8 to 7 days
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