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CONTENTS

01                                 23

About ECIC                         Business Operations and Organisation

ECIC Profile                       Organisational Chart
ECIC Ordinance                     Quality Policy
Mission Statement                  Corporate Governance
Products and Services              Corporate Culture and Human Resources
Banker, Auditor and Legal Advisor
                                      •	 Corporate Culture
06                                    •	 Human Resources
                                      •	 Training and Development
Chairman’s Foreword                   •	 In Pursuit of Quality
                                      •	 Corporate Social Responsibility
10                                 International Relations

Commissioner’s Message             36

15                                 The Year in Pictures

Advisory Board and                 42
the Sub-Committees
                                   The Year in Review
21
                                   Enhanced Measures to Support Exporters
Five Years at a Glance             Financial Review
                                   Operational Review
                                   Performance Pledge Report

                                   62

                                   Looking Ahead

                                   Financial Statements
   1   2   3   4   5   6   7   8   9   10   11